Service Level Agreement (SLA) Standards

Port 80 Company Limited ('the Company') has a policy for providing services to Silverman with a readiness to serve customers of no less than 99.9% - 99.95%, depending on the usage of each service user.
1. Definitions used in the service level agreement
  1. Downtime refers to the time when customers using Silverman management accounts cannot access the services provided by the service provider.
  2. Service Level Agreement (SLA) ratio refers to the number of minutes the system is unavailable divided by the total minutes of usage for that month.
2. Service users must be the ones to request compensation themselves.